Frequently Asked Questions

Individual Onboarding

How do I add or remove Authorized Person?

Kindly email [email protected] and we will assist you with it.

You do not need a bank account to onboard with us.You may fill in N/A for bank details on the onboarding form.

Yes, you may. Please fill in the Letter of Declaration (Phone Number) found in this link  and send it to [email protected].

Remove

To remove a bank account kindly email [email protected] and we will assist with your request. 

 

Add

To whitelist a new bank account kindly email to [email protected] the following document and information

 

  1. Bank Statement (Dated within the last 3 months) 

Kindly provide us with the corresponding bank statement dated within the last 3 months, reflecting the bank name/logo, account name and account number.  Do note that we are only able to whitelist SGD, USD or EUR bank accounts currently. 

 

  1. Wire Information 

Please provide us with the below bank account information in the below format:

Bank Name :

Bank Address :

ABA/SWIFT Code :

Recipient Account No. :

Recipient Name :

Recipient Address :  

Base Currency :

 

Intermediary bank details are compulsory for USD wires to banks outside United States

Intermediary Bank Name :

Intermediary Bank ABA Routing Number : (9 digit number)

Examples of acceptable POAs are Bank Statements, Phone Bills, Utility Bills, Landline Bills showing your name, residential address and issued within the past 3 months. Singapore citizens/ residents may provide a copy of their NRIC (front and back) as their POA.

Yes, you can still proceed but you will need to provide your new passport to [email protected] once it is renewed/re-issued. For Singapore citizens/ PRs, you may choose to submit your NRIC (front and back) instead.

Yes, we accept joint bank accounts as long as you are one of the bank account holders.

No, QCP does not facilitate third party transfers.

Corporate Onboarding

What if I do not have the complete set of corporate documents on hand?

Kindly upload a dummy document under the mandatory documents and input N/A for mandatory fields. We will follow up with you via e-mail for outstanding items required.

An email will be sent to the AP’s e-mail address provided during onboarding. The AP will have to create an account and login to perform the relevant identity verification. Please note that the email verification link is valid for 24 hours upon sign-up. Upon signing up, the AP will see the entity they are associated with. Then, click “View Details” and “Complete Authorized Person Verification” as show below.

Kindly email [email protected] and we will assist you with it.

You do not need a bank account to onboard with us. You may fill in N/A for bank details on the onboarding form.

Remove

To remove a bank account kindly email [email protected] and we will assist with your request. 

Add

To whitelist a new bank account kindly email to [email protected] the following document and information

 

  1. Bank Statement (Dated within the last 3 months) 

Kindly provide us with the corresponding bank statement dated within the last 3 months, reflecting the bank name/logo, account name and account number.  Do note that we are only able to whitelist SGD, USD or EUR bank accounts currently. 

 

  1. Wire Information 

Please provide us with the below bank account information in the below format:

Bank Name :

Bank Address :

ABA/SWIFT Code :

Recipient Account No. :

Recipient Name :

Recipient Address :  

Base Currency :

 

Intermediary bank details are compulsory for USD wires to banks outside United States

Intermediary Bank Name :

Intermediary Bank ABA Routing Number : (9 digit number)

Kindly email [email protected] with the changes and supporting documents.

Wallet Whitelisting

Can I still proceed if I do not have a wallet address to whitelist?

Please select the option “I do not have any wallet address to whitelist” when you reach that section.

Your video recording might have exceeded 25 seconds (i.e. the max length). Please record a shorter video for submission.

No, all hosted wallet addresses are not accepted for whitelisting. Please whitelist an address from a privately hosted wallet. If you are statutorily-required to use a custodian for your firm’s assets, kindly contact the BD team.

No, the same wallet can only be used for one natural person/entity.

Please note that whitelisting of wallet addresses can only be done after KYC/KYB is approved.

For individual wallet whitelisting, kindly sign into your account and once KYC is approved, you will see the following: (image)

Click on “Whitelist New Wallet” and you will be required to fill in/agree to the following details:

 

  1. Date of Birth
  2. Terms and Conditions
  3. Type of Cryptocurrency you would like to whitelist. For any other cryptocurrencies other than Ethereum and Bitcoin, please select Others. (Please note that you are able to select multiple options)
  4. Your passport/NRIC (only for Singapore citizens)
  5. A selfie video recording
  6. Lastly, the wallet addresses you would like to whitelist

 

For Corporates, please note that only the Authorized Trader is allowed to whitelist wallet addresses. Kindly sign in to the Authorized Trader’s account and once KYB is approved you will see the following (as shown below): (image)

Click on “Whitelist New Wallet” and you will be required to fill in/agree to the following details:

 

  1. Date of Birth
  2. Terms and Conditions
  3. Type of Cryptocurrency you would like to whitelist. For any other cryptocurrencies other than Ethereum and Bitcoin, please select –Others. (Please note that you are able to select multiple options)
  4. Your Passport/NRIC (only for Singapore citizens)
  5. A selfie video recording
  6. Lastly, the wallet addresses you would like to whitelist
Whitelist
Whitelist 2

Accounts

What if I have forgotten my login ID?

You may also use your email address to login. If all else fails, kindly fill in our contact form and get in touch.

A link will be sent to your email address to notify you to verify your email after signing up. You will only be able to login after verifying your email address. Please note that the link to verify your email is only valid for 24 hours. Kindly fill in our contact form and get in touch if the link has expired.

After logging in, you would be asked to scan a QR code for the Two Fator Verification.

Kindly download Google Authenticator in the App Store (for iPhone) and Play Store (for Android) and click on “Scan a QR Code”.

Use the camera function in the application to scan the QR code given and you will be given a 6 digit code to enter in.

Upon full submission of documents, typical due diligence for individual onboarding takes around 3-5 working days to review and approve. For corporate onboarding, it will take around 5-7 working days.

No. KYC must be completed first.

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Disclaimer

This information contained in this website is intended as a general introduction to QCP Capital and its activities as a Digital Payment Token (DPT) service provider and is for informational purposes only.

 

QCP Capital is not acting and does not purport to act in any way as an advisor or in a fiduciary capacity vis-a-vis any counterparty. Therefore, it is strongly suggested that any prospective counterparty obtain independent advice in relation to any trading investment, financial, legal, tax, accounting or regulatory issues discussed herein. This website is only directed at informed and qualified investors. Your entry to this website attests that you are fully aware that trading of DPTs is not suitable for the general public and that you are an informed and qualified investor, and are also fully cognisant of all technological and financial risk(s) associated with trading Digital Payment Tokens.

 

In the event you intend to onboard with QCP Capital to trade in DPTs, by onboarding with us you acknowledge that you are aware of any rules and/or regulations applicable to the provision of DPT and/or financial services, the high degree of risk involved and that in no event will QCP Capital or any if its directors or employees be liable for any injury loss, claim or damage (whether direct, indirect, consequential or incidental) arising either directly or indirectly out of, or in any way connected with, the site, or its use.

 

If you are located, incorporated, or otherwise established in, or a citizen or resident of certain jurisdictions, QCP Capital may be unable to, or otherwise reserve its right to refuse to engage in or establish a trading relationship with you. Please contact us if you believe you have received this notice in error. QCP Capital is not registered or licensed to operate in the states of Louisiana and New York and will not be able to establish a trading relationship with you if you are resident, incorporated or have your principal place of business in New York or Louisiana.

 

You also acknowledge that you understand that trading in payment token derivatives (“PTD”) are also not any less risky than trading in DPTs. PTD services are not regulated by the MAS and QCP Capital is as such not licensed under the MAS to provide PTD services. You should only trade in PTDs if you are an Accredited Investor and/or have sufficient experience and knowledge in trading PTDs.

 

Risk Warning on Digital Payment Digital Services
The Monetary Authority of Singapore (MAS) requires us to provide this risk warning to you as a customer of a digital payment token (DPT) service provider.

 

Before you pay your DPT service provider any money or DPT, you should be aware of the following.

 

Your DPT service provider is an exempt payment services provider pending licensing under the Payment Services Act (2019) to provide DPT services. Please note that this does not mean you will be able to recover all the money or DPTs you paid to your DPT service provider if your DPT service provider’s business fails.

 

You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by your DPT service provider.

 

You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.

 

You should be aware that your DPT service provider, as part of its licence to provide DPT services, may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.